New cPanel Theme on SiteGround.com or simply Crystal [Archive] - Web Hosting Forum

Anatoli

02-12-2009, 03:37 AM

We are pleased to announce the New cPanel Theme our team has created for all SiteGround users. The theme is customized to meet SiteGround customers’ needs and help them better and more easily manage their hosting accounts. We hope that the new theme will make your hosting experience more pleasant and interesting!

Here at SiteGround we call the theme Crystal as it is clear, well-arranged, and concise and at the same time providing all information you need in a speedy, convenient and accessible way.

Today we launched Crystal Beta Version. Check the videos below to see the details:

1. New design of the cPanel theme

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2. Brand new analytical instruments

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3. Tools and tips for direct account management

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We hope that with Crystal your web hosting (http://www.siteground.com) experience will be much easier and more pleasant.

If you are a SiteGround reseller, do not worry! We have modified the new theme for our resellers’ needs. All tools/links which point to SiteGround are not present in Crystal for reseller accounts. The theme will still have all the useful tools but without any of the materials referring to SiteGround.

Costa

02-13-2009, 04:18 AM

Hi Anatoli

Many thanks to support for installing the beta on my account.

I have been using the cpanel and do have a couple of issues/bugs/feedback.

Would it be best to post a ticket with the issues or post them on this thread?

Its not urgent, just feedback

Regards

Costa

Anatoli

02-13-2009, 04:36 AM

Hi Costa,

Please post the feedback / bugs here so that others see them too. We appreciate your feedback.

Thanks a lot.

Costa

02-13-2009, 04:43 AM

Collin1000

02-13-2009, 08:59 PM

I agree on your point about a helpdesk link. With every new design you have made, it gets harder and harder to get to an actual person in the helpdesk.

Although I do not like all the limits being placed on our accounts and feel that some of them are excessively low, I would like to applaud SG for being the first webhost that is up front about their limits - most other webhosts hide them in the TOS and shut off accounts for "too much" use - SG has put a number on it and easy way to monitor it.

Also, "Optimization Tips" does not belong under "Security" IMO.

I also worry a bit about the 20 process limit. While using the demo, there were 7 cpanel "unkillable" processes running. With a busy forum with 10 users posting or reading, this number would skyrocket quickly.

I also think that the limit you have placed on the number of scripts that may be executed per hour/day is a bit small. If a "script execution" counts as 1 PHP script running 1 time, then just loading a wordpress blog homepage would pull 50 or so scripts as it loads all the include files, styles, widgets, posts, database pulls, and more.

I think some serious testing should be put in to consideration before those numbers go full time. OR, if those numbers have already been in place, work on how they are presented.

I worry the most about the 20 process limit however, as I never realized how quickly this number can go up and down. I look forward to personally testing it on my account.

Valentin

02-14-2009, 12:30 PM

I also think that the limit you have placed on the number of scripts that may be executed per hour/day is a bit small. If a "script execution" counts as 1 PHP script running 1 time, then just loading a wordpress blog homepage would pull 50 or so scripts as it loads all the include files, styles, widgets, posts, database pulls, and more.

The executions stats represent each single hit on the customer's web page.

If we take for an example hit on your blog's index page in order to finish its job your index indeed calls its external libraries, styles, plugins etc.

However we do not count the calls to those files/libs/scripts as additional executions due to the fact that we actually executed only one PHP script - your blog's index page.

If we are willing to count the calls to all files required for an PHP script to finish its task as executions we will flood the customer with them. Even a simple <? echo hello world ?> program sends thousands of system calls in order to get its user/group info, to load all system core libs, those libs then need other libs, then the php binary opens additional libs etc. We do not want that.

The thing we are trying to achieve is to show to our valued customers how much scripts their site executed for the last hour, day and week and to show this information in a user friendly and meaningful format. The demo does not show much graph info but on a busy site the data looks something like mrtg graphs but much better :)

I hope that I was able to assist you for better understanding our executions graphs :)

vaLentin
SiteGround.com
System Administrator

Niki

02-16-2009, 05:28 AM

Ok, many thanks.

When first accessing the Cpanel all is well, but after clicking on one of the functions (any one it seems) and returning back to the main control panel, all the graphs (processes, disk usage, cpu usage etc) are all on full with no actual usage information. The only way to get back the graphs seems to be log out and back in again.

Thanks in advance

Costa

Edit..... I've also found that this occures on the demo set up siteground248.com/cpanel

Hello Costa,

Thank you for your feedback. This bug has been corrected already. The theme footer link to the home index page was wrong. This has been fixed. Please let me know your account domain name, so that I can apply the fix to your account as well.

Best regards,
Nikolay T
Technical Support Manager
SiteGround.com

Costa

02-16-2009, 06:12 AM

Hi Niki

Have Pm'ed you the details

Many thanks

Costa

Niki

02-16-2009, 09:45 AM

Hi Niki

Have Pm'ed you the details

Many thanks

Costa

Thanks Costa. Problem fixed already :).

Regards,
Nikolay T
Technical Support Manager
SiteGround.com

Tina

02-19-2009, 05:04 AM

Good news today: we just added 2 more features to Crystal:

1. HDD usage stats - you will find the link right below the Disk Space usage stats. It will give you an insight what amount of the HDD has been used by your account/hour for the last 48 hours.

2. Direct link to SiteBuilder - you will find it in the Software section. This link will lead you directly to the SiteBuilder application from where you can easily start working on your website.

We hope you will like them. Do not hesitate to let us know if you have any feedback and/or recommendations about Crystal!

alin0s

02-19-2009, 11:21 AM

Many thanks for installing the beta on my account.

So far everything looks great, no functional issues. the HDD usage weekly graph is a flat line but I was expecting that as I don't think that plugin started tracking until installation today, will check that..... in a week or two duh!

all other statistical plugins are working and should just keep getting better and better.

I think upon rollout some newer users may be frightened by all of the limits on this thing, so you may want to include an orientation guide at the top of the cpanel up in the box where free hosting is it should say "cPanel Welcome Tutorial" or something like that.

Niki

02-20-2009, 03:47 AM

Thanks for the feedback, alin0s. I am glad to hear you like the new them :). Surely we will continue to work towards more and more improvements on it.

About your note, I have included it already in my all mighty "cPanel improvements and redesign" task list :). I also thought about this, that some users might be a bit scared on all these limitations. The good part, though, is that all they are put in the daylight, which is actually our main aim - to have no hidden limitations. Many customers miss to read our ToS upon sign up, that is why we put these on a place, where everybody can notice them (so there are no surprises afterwards).

We will prepare a nice article/tutorial that explains all those limitations, although we have few KnowledgeBase articles regarding this topic.

Thanks again and keep giving us your great ideas. Of course, this addresses all other visitors of this thread.

Best Regards,
Nikolay T.
Technical Support Manager
SiteGround.com

Costa

02-20-2009, 08:11 AM

1. HDD usage stats - you will find the link right below the Disk Space usage stats. It will give you an insight what amount of the HDD has been used by your account/hour for the last 48 hours.

2. Direct link to SiteBuilder - you will find it in the Software section. This link will lead you directly to the SiteBuilder application from where you can easily start working on your website.

I don't appear to have either of these features on mine :-(

alin0s

02-20-2009, 10:59 AM

I don't appear to have either of these features on mine :-(

If you have not requested installation it is unlikely you will have it by default. Please request installation.

Costa

02-20-2009, 11:11 AM

Hi alin0s

Yes, its already installed, but I am thinking that the extra features must be manually updated by SG. Maybe they have forgot about me ;-)

Thanks

Costa

Ps, welcome to the forum :-)

alin0s

02-20-2009, 11:21 AM

Hi alin0s

Yes, its already installed, but I am thinking that the extra features must be manually updated by SG. Maybe they have forgot about me ;-)

Thanks

Costa

Ps, welcome to the forum :-)

At this point I would open a ticket in the "cPanel Down" heading in your cust svc area.

Collin1000

02-21-2009, 03:05 AM

At this point I would open a ticket in the "cPanel Down" heading in your cust svc area.

Are you SG support or something?
(just wondering. not trying to sound rude)

SG, I have opened a ticket to request it installed on my cpanel account so I can begin monitoring the new stats before they go into effect. I am not sure how my performance will be when the transition happens.

alin0s

02-21-2009, 03:48 AM

Are you SG support or something?
(just wondering. not trying to sound rude)

SG, I have opened a ticket to request it installed on my cpanel account so I can begin monitoring the new stats before they go into effect. I am not sure how my performance will be when the transition happens.

Nope, just an experienced user of SG services, so I know where to go when help is needed.

The performance could be affected by the transition, as with any beta software you are assuming that your cPanel is not of utmost importance to you and may fail at times and may screw up. Hence BETA.

If you actively use cPanel daily to do many things at once, try to veer away from Beta releases just to be safe, not saying this one has had any bugs that I have seen from my heavy use but mileage varies per server. If you think of cPanel as "Meh, if it's down it's down, and its just something to fix' Then your a beta tester type!

Collin1000

02-21-2009, 12:22 PM

Nope, just an experienced user of SG services, so I know where to go when help is needed.

The performance could be affected by the transition, as with any beta software you are assuming that your cPanel is not of utmost importance to you and may fail at times and may screw up. Hence BETA.

If you actively use cPanel daily to do many things at once, try to veer away from Beta releases just to be safe, not saying this one has had any bugs that I have seen from my heavy use but mileage varies per server. If you think of cPanel as "Meh, if it's down it's down, and its just something to fix' Then your a beta tester type!

Im never in my cP for my SG website anymore. So I wanted to test it out. So yeah. I know about beta testing.
Oh, and cPanel down is not the best place. That just bogs them down in that department. Other cPanel issues is where I opened mine. Dont flood the support with "high priority" issues

SG, Ive found a bug in the new HDD stats. If you click on the graph, it redirects you to some weird website called maaniDOTus/xml_charts/

alin0s

02-21-2009, 12:28 PM

Im never in my cP for my SG website anymore. So I wanted to test it out. So yeah. I know about beta testing.
Oh, and cPanel down is not the best place. That just bogs them down in that department. Other cPanel issues is where I opened mine. Dont flood the support with "high priority" issues

SG, Ive found a bug in the new HDD stats. If you click on the graph, it redirects you to some weird website called maaniDOTus/xml_charts/

I use my cP for a lot of things usually a daily basis, i track statistics, watch my FTP usages, make sure my friends whom i host stay in line with their contract.

Yeah, Other cPanel is what I meant to say :P Sorry.

That redirect is unusual because I didn't have that redirect on my SG.

Collin1000

02-21-2009, 12:29 PM

I use my cP for a lot of things usually a daily basis, i track statistics, watch my FTP usages, make sure my friends whom i host stay in line with their contract.

Yeah, Other cPanel is what I meant to say :P Sorry.

That redirect is unusual because I didn't have that redirect on my SG.
Click on the graph of your HDD use charts.

Costa

02-21-2009, 12:33 PM

At this point I would open a ticket in the "cPanel Down" heading in your cust svc area.

Hi and thanks for the advice, but like collin says I dont want to bog down support with this kind of issue.

Collin1000

02-21-2009, 12:38 PM

Are the 1 hour and 24 hour stats ROLLING or are they FIXED?

"last 24 hours" leads me to believe it is a rolling reset, but the way they are measured makes me believe they are fixed reset.

Collin1000

02-21-2009, 12:39 PM

In the tooltip description of the new stats.
It isnt a word.
Its DAILY

alin0s

02-21-2009, 12:41 PM

Click on the graph of your HDD use charts.

Yes, I just did that. it does no redirect. It opens a clean graph of my HDD use over time. Normal function. Just don't click inside that window, THEN I get redirected.

Collin1000

02-21-2009, 12:44 PM

Yes, I just did that. it does no redirect. It opens a clean graph of my HDD use over time. Normal function. Just don't click inside that window, THEN I get redirected.
Ok. Yes. Graph. Great. Problem is it redirects. Thats *all* im trying to say here.

alin0s

02-21-2009, 12:46 PM

Ok. Yes. Graph. Great. Problem is it redirects. Thats *all* im trying to say here.

Yeah, SG should delete that redirecting code however as part of cPanel it could be an open source plugin and require attribution through a linkback.

Workaround for now: just don't click it. lol

Collin1000

02-21-2009, 12:49 PM

Yeah, SG should delete that redirecting code however as part of cPanel it could be an open source plugin and require attribution through a linkback.

Workaround for now: just don't click it. lol
SG has never really been to fond of linkbacks. Their ticket system is a modified version of phpTicket, they use HelpCenterLive for the chat. This is a professional company. They should be professional about it. Telling all their customers "just dont click it" is not really acceptable.
I am pointing out the issue for them to fix it. Thats all.

alin0s

02-21-2009, 12:52 PM

SG has never really been to fond of linkbacks. Their ticket system is a modified version of phpTicket, they use HelpCenterLive for the chat. This is a professional company. They should be professional about it. Telling all their customers "just dont click it" is not really acceptable.
I am pointing out the issue for them to fix it. Thats all.

Well I am unsure if this is SG's fault or a fault within cPanel it's self. Certain plug-ins on cPanel cannot be controlled easily. Either way, getting rid of the redirect would be nice. But in my opinion I would treat it as low priority over maintaining the thousands of servers I administer if I were SG. Remember, SG also has to deal with maintaining all that hardware.

Costa

02-21-2009, 12:52 PM

Now you are all talking about the HDD stats graph, I want one.

SG, please enable this on my beta version

Collin1000

02-21-2009, 12:55 PM

Well I am unsure if this is SG's fault or a fault within cPanel it's self. Certain plug-ins on cPanel cannot be controlled easily. Either way, getting rid of the redirect would be nice. But in my opinion I would treat it as low priority over maintaining the thousands of servers I administer if I were SG. Remember, SG also has to deal with maintaining all that hardware.

SG says this is a custom new design. I dont think its a plugin. Im pretty sure it is designed in house.

And I agree, it is a "low priority silly little issue" but what you do not understand is it is VERY UNPROFESSIONAL to be redirecting people out of their control panel into some strange website that we dont know why we got there.

Collin1000

02-21-2009, 12:55 PM

Now you are all talking about the HDD stats graph, I want one.

SG, please enable this on my beta version

Its nothing fancy, just a chart of how much storage space you used over 7 days.

Niki

02-23-2009, 03:29 AM

Hello guys,

Thanks for reporting this redirect bug. The redirect leads you to the website of the flash graphs provider we use. Those are not free graphs and we have prepaid license to use them. However, the graphs are issued for a certain URL to work with. If the URL you access them do not match, the redirect is at hand.

I am looking for an URL rewrite solution, so that no matter by what URL the graphs are accessed, they will load with the licensed one. This is not an easy task, because if we mess up the URLs, the graphs will fail to load due to cross domain issue with the flash object.

Anyways, we are aware of this issue already and will find solution soon.

Best Regards,
Nikolay T.
Technical Support Manager
SiteGround.com

Niki

02-23-2009, 03:31 AM

Now you are all talking about the HDD stats graph, I want one.

SG, please enable this on my beta version

Hey Costa,

I am now synchronizing the new theme with the one set on your account. In few minutes you will preview the new features.

Best Regards,
Nikolay T.
Technical Support Manager
SiteGround.com

Costa

02-23-2009, 07:41 AM

Hey Costa,

I am now synchronizing the new theme with the one set on your account. In few minutes you will preview the new features.

Best Regards,
Nikolay T.
Technical Support Manager
SiteGround.com

Thanks but it hasn't appeared yet. Don't worry about though, I have seen the graph on the demo. We are only in beta mode, so plenty of time to synchronise when its goes official.

Cheers

Edit - All is working great now - many thanks once again

Collin1000

03-03-2009, 12:19 AM

Are the new 24hr stats rolling or fixed?

Fixed meaning they reset at 00:00 every day, rolling meaning if you got 800 at 4:00 then you get those 800 back the next day at 4:00

alin0s

03-03-2009, 08:07 PM

Collin1000

03-03-2009, 08:11 PM

omg i am laughing my butt off... I am going to be super surprised if no one noticed this yet but if you hover on account executions it shows "dayly stats" instead of "daily" lol.

I think that kind of needs fixing hehe.
I pointed that out over a week ago.
http://forum.siteground.com/showpost.php?p=24839&postcount=24

alin0s

03-03-2009, 08:16 PM

I pointed that out over a week ago.
http://forum.siteground.com/showpost.php?p=24839&postcount=24

hmmm

*pokes siteground with stick*

alin0s

03-03-2009, 11:54 PM

Alright, this is definitely a bug in the Crystal theme.

ONLY when returning from PHP configuration by using the Go Back button ONLY not the HOME button causes an unusual behavior with the sidebar limit bars maxing out and no numbers showing.

excuse the ginormous images. its late here, will resize them in the morning unless a mod gets to it first XD

http://img513.imageshack.us/img513/3379/picture1ylp.png
http://img156.imageshack.us/img156/6065/picture2n.png

Costa

03-04-2009, 07:14 AM

I'v also found this with "Image Manager" also. It appears to be the Go back button that is causing the problem. It directs to .html and not .php as in the home button

Niki

03-04-2009, 09:28 AM

hmmm

*pokes siteground with stick*

Hi guys,

The typo was fixed once Collin reported it at first. Perhaps, the change hasn't been applied on the servers your accounts are being hosted. Please PM me your domain names, so that i can check this further.

About the "Go Back" link issue, it must have been solved already. Please check it.

Regards,
Nikolay T
Technical Support Manager
SiteGround.com

Val

03-04-2009, 09:35 AM

The stats are generated by an internal program each hour. The 24 hours stats bar is generated by combining the information generated for each hour, thus it will display the information exactly as it was 24 hours ago.

This matches your description for rolling stats :) so I guess we can say the stats are rolling, rather than fixed.

alin0s

03-04-2009, 09:35 AM

I will test tonight when i get a chance to go on my cPanel all of the go back links. Do you know if its affecting all of them?

Niki

03-04-2009, 09:39 AM

I will test tonight when i get a chance to go on my cPanel all of the go back links. Do you know if its affecting all of them?

Thanks for getting back to us.

Yes, all links had the same issue. But all of them are fixed now ;).

PS: I have some doubts, that you use one of the legacy demo Crystal themes for your account and that is why you previewed the typo, even though it was fixed already. So I am quite sure the links will be broken within your cPanel. Please PM me now your domain name, so that I can check it right away.

Regards,
Nikolay T
Technical Support Manager
SiteGround.com

Collin1000

03-04-2009, 07:01 PM

Would it be possible for there to be a flat line at 1000 CPU seconds and 800 script executions so I can monitor what hour of the day my traffic spikes?

Im doing my best to regulate my traffic, and I am doing fine with CPU time, the only thing causing me massive problems is the script executions. It is very hard to tell a search bot "hey stop loading 100 pages at the same time I have a limit on those!"

Collin1000

03-04-2009, 07:05 PM

Ive been writing down my own numbers every hour that are shown in my cPanel... and they are not matching up with what is graphed. I happen to know that I went over the 800 limit for the last 4 hours in a row while working on my site and running updates, and being spidered by the YAHOO! bot. Even the number showed a 900 number each time. However, the graph is showing numbers that are either several hundred too high, or several hundred too low.

Would it be possible to see a TABLE that is done by hour?

I am doing my best to get my scripts running correctly as SG needs, however this is proving difficult. :S

Niki

03-05-2009, 02:53 AM

Hey Colling,

I have checked your account stats and I can confirm the graphs are quite correct. Here is a table of your account usage hour by hour for the last 24 hours:

Date ----- executions ----- average seconds
3/4/2009 1:00 ----- 231 ----- 0.58
3/4/2009 2:00 ----- 217 ----- 0.57
3/4/2009 3:00 ----- 194 ----- 0.53
3/4/2009 4:00 ----- 236 ----- 0.66
3/4/2009 5:00 ----- 380 ----- 0.71
3/4/2009 6:00 ----- 342 ----- 0.69
3/4/2009 7:00 ----- 348 ----- 0.62
3/4/2009 8:00 ----- 537 ----- 0.72
3/4/2009 9:00 ----- 245 ----- 0.67
3/4/2009 10:00 ----- 377 ----- 0.91
3/4/2009 11:00 ----- 350 ----- 0.72
3/4/2009 12:00 ----- 307 ----- 0.91
3/4/2009 13:00 ----- 618 ----- 0.97
3/4/2009 14:00 ----- 629 ----- 0.81
3/4/2009 15:00 ----- 588 ----- 0.86
3/4/2009 16:00 ----- 523 ----- 0.84
3/4/2009 17:00 ----- 611 ----- 0.77
3/4/2009 18:00 ----- 169 ----- 0.62
3/4/2009 19:00 ----- 214 ----- 0.71
3/4/2009 20:00 ----- 325 ----- 0.77
3/4/2009 21:00 ----- 266 ----- 0.69
3/4/2009 22:00 ----- 223 ----- 0.64
3/4/2009 23:00 ----- 184 ----- 0.61

I also attached a graph, which is built by using the above results. I can't find any discrepancies.

Would it be a good idea to add a link in the theme to a graph, which will show you the 24h usage?

Regards,
Nikola T
Technical Support Manager
SiteGround.com

Collin1000

03-05-2009, 08:27 AM

When you put both graphs side by side, I think I figured it out.
Notice the execution graph is also measured in "seconds"?

tim9021

03-12-2009, 09:08 AM

Are execution and cpu limits new? It looks like they will negatively affect my WP site. I can't help how many scripts run, it's WP. Lots of scripts.

Are other hosts doing the same thing?

tim9021

03-12-2009, 10:18 AM

the tool tip for each says cpu time is limited to 1000/hour, 10800/day.

account execution limits are: 800/hour, 12000/day.

According to my CPanel, my account will probably be suspended today.

These figures just look unreal.

Val

03-12-2009, 02:13 PM

You shouldn't be worried your account will be suspended, unless we have already contacted you personally and sent you a notification. We will never suspend an account without giving you the option to fix any possible issues with it.

I don't want to sound like a BOFH, but what is your username?:) I would need this information to have a look at your stats and give you more details (if available).

tim9021

03-12-2009, 02:42 PM

You guys have never sound like that :) it's tim9021

Val

03-13-2009, 08:44 AM

I've checked your stats and it seems that you are well within the limits (at this moment). There is nothing to worry about :)

tim9021

03-13-2009, 02:17 PM

Thanks Val. How does a site exceeding established thresholds correct the problem? Is there a different hosting package?

Val

03-13-2009, 03:41 PM

If your site is constantly exceeding the resources then there are a couple of ways to 'fix' the problem:

1) You might want to optimize the website so it uses less resources. Once again, we will contact you should your website start using more resources on a regular basis and will provide you with what we believe will be benefical to the performance (and resource usage) of your site.

2) Unfortunately, an optimization is not always possible, thus the other alternative is to upgrade your hosting package from a shared server to VPS or a Dedicated server.

Teifion

03-18-2009, 05:15 AM

I really like it, the stats for site usage (cpu and script request) are really good. The only things that I can think of that can be improved in that area are a list of the pages most requests in the last 24 or 48 hours. My forum was hit by spammers recently and though they used up very little CPU, my script requests shot through the limit pretty fast. It was only when I asked for a list of scripts most requested that I was able to realise what the problem was.

Secondly, I have a client site on SG and I plan for more to follow. It's a pain to have to login to each of the control panels and I would really like to see a simple API or stripped down version that I can access via a script each hour or something. I don't really want to try scraping pages if I can help it.

Cheers and keep up the great work

Niki

03-24-2009, 03:27 AM

Thank you for the feedback, Teifion. It is much appreciated. Let me quote on your comments:

I really like it, the stats for site usage (cpu and script request) are really good. The only things that I can think of that can be improved in that area are a list of the pages most requests in the last 24 or 48 hours. My forum was hit by spammers recently and though they used up very little CPU, my script requests shot through the limit pretty fast. It was only when I asked for a list of scripts most requested that I was able to realise what the problem was.

Indeed, I agree this would be a great feature. However, there is something very important, which we take in consideration when we built any cPanel modules. And it is the server resources this module would require. A module which will examine our logs and provide you with the information you require, will be a serious threat to the CPU/server performance. That is why we decided not to include such a feature.

Anyways, you can use the Awstats tool to find out which script is being executed the most. It is not 100% correct all the times, but in most of the cases it will help.

Alternatively, you can always contact us and request this information.

Secondly, I have a client site on SG and I plan for more to follow. It's a pain to have to login to each of the control panels and I would really like to see a simple API or stripped down version that I can access via a script each hour or something. I don't really want to try scraping pages if I can help it.

Cheers and keep up the great work

Yeah, that would be a amazing feature too. But yet we have to abide by the flexibility the cPanel itself provides. In addition, customizing cPanel is not always a good idea, since it is a third party software and we do not have full control over it. And of course, most of the problems come after cPanel upgrades. We have to test all of our customizations and most of the cases to rewrite them to work with the new cPanel version. If we go too far and build too many customs to the cPanel, there will be a time when the management and support will be hardly possible.

Thanks again Teifion and please keep your creative mind. Don't stop to "spam" us with anything that pops up in your mind. Your feedback is our weapon to provide you with the best hosting experience and with no doubts we will use that weapon :).

Best Regards,
Nikolay T
Technical Support Manager
SiteGround.com

Teifion

03-25-2009, 04:54 AM

A module which will examine our logs and provide you with the information you require, will be a serious threat to the CPU/server performance. That is why we decided not to include such a feature.

Anyways, you can use the Awstats tool to find out which script is being executed the most. It is not 100% correct all the times, but in most of the cases it will help.I wasn't aware it'd hit the CPU like that. I think that's a pretty good reason you can't do it :) I also wasn't aware that Awstats did that (I installed analytics and haven't touched the cPannel stats since)

Yeah, that would be a amazing feature too. But yet we have to abide by the flexibility the cPanel itself provides. In addition, customizing cPanel is not always a good idea, since it is a third party software and we do not have full control over it. And of course, most of the problems come after cPanel upgrades. We have to test all of our customizations and most of the cases to rewrite them to work with the new cPanel version. If we go too far and build too many customs to the cPanel, there will be a time when the management and support will be hardly possible.That's fair enough, I wasn't sure how much control you had over the cPannel or what state the codebase is in etc etc.

If I have more ideas I'll be sure to post them here :)

bloggingnews01

03-28-2009, 03:56 AM

I do understand the reason for this limitation, and am sure similar limitations exist in other shared hosting environments. The only important thing here is that this limit should have been documented and even put upfront somewhere in the hosting plans descriptions.

<a href="http://www.bloggingnews.net">Blogging News - Blogging News Information You Can Use</a>

Val

03-28-2009, 05:43 AM

It is clearly documented and the actual limit is shown on a visible place in your cPanel control panel. An article explaining the limits is placed in our KB and of course the Terms of Services, which everyone should have read before signing up with us contains exact description of the limits.

Yet again, as noted above, there shouldn't be anything to worry about those limits as they are placed there for a good reason -- to ensure that your websites will be working flawlessly.

Costa

04-08-2009, 08:31 AM

Hi All

I noticed that a couple of images arn't showing on the new "SG Community" section and the other small images appear to throwing security warnings

Regards

Costa

Niki

04-13-2009, 02:43 AM

Hi All

I noticed that a couple of images arn't showing on the new "SG Community" section and the other small images appear to throwing security warnings

Regards

Costa

Thank you, Costa, for reporting this problem to us. It must have been solved already. Please a let us know if you notice anything else wrong.

Regards,

Nikolay T.
Technical Support Manager
SiteGround.com

Costa

04-13-2009, 04:34 AM

Niki

04-14-2009, 06:22 AM

Hi Nikolay
There appears to be three images not showing still, both on my cpanel and the demo cpanel. The ones not showing are the two SG favicos and Youtube favico. The security warning issue has been resolved however.

Many thanks and regards

Costa

This turned out to be a bug with IE7 only. For some reason it does not display images with ICO extension. I have converted them to GIF and now everything displays fine :).

infomercialscams

04-14-2009, 06:30 AM

yes real right Graphs CANNOT be correct ... The graph is showing numbers that are either several hundred too high, or several hundred too low.

Costa

04-14-2009, 08:17 AM

Perfecto
Cheers ;-)

Costa

07-05-2009, 06:25 AM

Hi all

I have noticed that "Latest Visitors" is missing from Cpanel Logs section. Anyone else noticed? Anyone know why?

Costa

Collin1000

07-07-2009, 04:53 PM

Hi all

I have noticed that "Latest Visitors" is missing from Cpanel Logs section. Anyone else noticed? Anyone know why?

Costa

Just noticed that today when trying to argue with a tech about incorrect stats.

Anatoli

07-08-2009, 01:40 AM

Hi,

The feature 'Latest Visitors' is disabled in cPanel because of a recently found vulnerability. More information about the vulnerability can be found here:

http://www.milw0rm.com/exploits/9039

Unfortunately it will take some time for cPanel developers to address it. After that we will need to schedule cPanel upgrades for all servers. Right after that we will re-enable the feature.

At this time I cannot give ETA because we depend on cPanel developers and the upgrade procedure is heavy.

Thank you for your understanding and support in our efforts to provide stable and secure services!