Problems with Subdomains

[TheAPO]

I'm having some subdomain problems and ticketing system is a bit confusing so i'll post my problem here.

A while ago when I used cPanel to setup domain, it worked perfectly - I made a subdomain 'somesubdomain.domain.com' and it used files from '/public_html/somesubdomain/', but NOW all my subdomains go to / (the main directory of my account). I tried making a .htaccess file, but then all site was showing ERROR 500 [Internal Server Error]

[Brandon]

This indeed seems as a serious issue of the cPanel software, which we can easily resolve if you just post a ticket. Our Support Team will gladly assist you in the fastest possible way. The correct category you will have to post into is cPanel problems -> Other cPanel problems.

We will be looking forward to your ticket, the Help Desk ticketing system is 24/7/365 available and, I hope, you will be impressed with the support response time.

[Silvia]

Hello TheAPO,

In order to post a ticket to the Support Team, you simply have to login to your Customer Area, proceed to the "Get Support" section, and then to the "Help Desk" button.

http://www.siteground.com/customer_login.htm

From there, you can post a ticket using a category that is most related to your problem. In your case, you may post the ticket in the "cPanel problems" category.