Problems with siteground133.com server

[shawn122]

Hello,

I have created numerous tickets but I keep on getting the reply, that it is my internet connection. I am reseller with siteground with over 10+ sites and more growing.

I have been getting issues with my Joomla installs when using the administrative backend.

To see that nature of that issue, here is a link to an image:
http://www.chhc.info/issues.gif

When accessing various components and trying to create content, the server is timing out and its starts loading index2.php and asking me if I want to save the file?!?!

After talking with some colleagues, the problem can revolve around memory usage with other users on the shared server. Aside form this problem, I constantly get 500 internal server errors--of which I have asked and no one at siteground can track down the problem.

Can someone please get to the bottom of this asap? I am tired of posting tickets where everyone is sayings it my connection to the internet that is causing the problem.

[Tom]

Well, your problem might have more than one reasons to appear, I will try to include everything I can think of here, but please beware that these are not the only possible events, on which your problems might appear:



When accessing various components and trying to create content, the server is timing out and its starts loading index2.php and asking me if I want to save the file?!?!

This might be due to the following facts:

1. You are trying to backup 2399 files, which is a _LARGE_ consumer of CPU Time and memory. If, by any chance, your process(es) reach certain level of CPU usage, the process will be immediately killed by our automated monitoring system. At no time any single process is allowed to use more than 5% of the shared CPU resources.
2. There are things like the apache timeouts and php variables like max_execution_time and max_input_time. For example, the php max_execution_time is set to 30 seconds in the global php.ini file. This means that NO SCRIPT is able to execute for a period, longer than 30 seconds. However, SiteGround has a cure for that - you are able to create a local php.ini file (for your account only), in which you can set longer periods for execution time and input time.
3. Internal Server Errors might appear, due to incorrect permissions on some files or whenever an executed script is killed for some reason (like taking up much resources).

I have personally written on several different posts here, how to create a local php.ini for your account. You might search for them and give it a shot. I hope it helps.

[tuckerm]

I beleive you're using Firefox? It happens with me all the time and not just with siteground. It's a firefox issue I believe. Happens on plenty of other sites.

[shawn122]

thanks for the input Tom and tuckerm.
I understand with the backing up of files...but it also occurs while creating content using Joomla...

I hardly think Joomla is the problem as siteground is setup in such a way that it is Joomla friendly.

I will continue to monitor my sites and report back any issues.